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Take advantage of customer hold time
Use it to provide information on products they may need
Commercials on Hold, the IIABSC-endorsed provider of on-hold messaging, offers Big "I" members options that allow their agencies to have greater flexibility and customization with their telephone message systems. This allows agents to provide telephone music and a customized message system for their customers while they are "on-hold."
Benefits of this message system include:
- reassures callers and keeps them in a positive frame of mind
- helps with cross-selling by spotlighting your full range of products and services
- builds image and customer loyalty
IIABSC members are eligible to receive discounted pricing on these systems. To learn more, visit the IIABSC/Commercials on Hold webpage or call 800.832.4653. |
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